Cleveland Meals on Wheels

IMPORTANT: If you are not going to be at home when your Meals on Wheels meal is due to be delivered, it is your responsibility to advise the Office the previous day, so an alternative arrangement can be made - otherwise NO meal will be left.
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express your concerns about the Service without fear of losing the Service

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have your complaints dealt with fairly and promptly

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be represented by an Advocate of your choice;

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be assessed to receive meals without discrimination;

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have your dietary requirements met;

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have your privacy and confidentiality protected;

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expect that no information about you will be provided to anyone else outside the Service without your written permission

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view any information about yourself held by the Service;

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refuse the service.

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comply with Meals on Wheels meal delivery policy - Duty of Care

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advise Meals on Wheels Service of your special dietary needs;

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pay for your meals;

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advise if you are not going to be home when the meal is delivered; and

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advise if you are going to be absent for any short or extended time before 9:00 am the day before.

Meals on Wheels Cleveland services Cleveland, Ormiston, Wellington Point and parts of Birkdale and supports and operates in accordance with the policies set out in the following handbook, written for both the service provider and client.

Your Client Rights and Responsibilities

Client Rights

You have the right to:

Clients Responsibilities

You are required to: